We provide accommodation and wrap-around support for patients, carers and relatives when they or a loved one are receiving treatment at a local medical facility or Hospital. We offer a home-away-from-home, providing practical, financial and emotional help to make what can be a very challenging time that little bit easier. Our aim is to support our guests as much as we can so that they can focus their time and energy on getting better themselves or supporting their loved ones in Hospital.
Recognising the unpredictability of health-related stays, we address our guests' needs with flexibility and understanding, developing our support services to meet the changing and individual needs of our guests. This includes prioritising flexibility in our booking procedures, accommodating changes or anticipating the need for extended stays, helping to provide stability for our families during uncertain times. All of our additional support services are created to help alleviate the worries and stresses faced when staying away from home, from simple aspects such as parking, transport, and laundry to crucial elements like food service and mental health support. Our commitment also extends beyond the duration of our guests' stay, as we extend our support to families after they have gone home, ensuring they feel supported during what can be a scary transitional time, especially when they may be coping with life changing injuries or end of life situations.
Hearts Together is not merely a place to stay; it serves as a lifeline that offers support extending beyond accommodation, ensuring our guests feel cared for both before and after their stay.