This role has been filled. Keep an eye on our social media for any new opportunities that may arise! 

Operations Manager (full time)

The role of Operations Manager is critical to the long-term sustainability of the charity and plays a pivotal part in ensuring that we remain both relevant and necessary.

Hearts Together has big plans for the future and the role of Operations Manager is key to our success. Our day-to-day operations are extremely busy and we have a number of new projects we are set to start this year, which is very exciting. Ensuring that we provide a safe and welcoming environment for our guests and our team is hugely important and continuous improvement is at our heart. We are not just looking at what we do today but how we will do things in the future and how we can successfully scale our operation to meet our long-term ambitions.

Download our application form here!

What does this role involve:

  • Oversight and responsibility for the day-to-day delivery of guest services
  • Line management and HR responsibility for the operational team
  • Oversight and responsibility for health and safety organisation-wide
  • Implementation and delivery of new guest services
  • Review and development of existing guest services
  • IT/technical responsibility – system admin/super-user
  • Reporting and responsibility for specific budgets
  • Guest/beneficiary satisfaction – ensuring consistently high standard of service and satisfaction is achieved across all areas
  • Impact and outcome tracking/reporting
  • Training/mentoring/performance management
  • Support with grant application preparation and reporting
  • Deputising for the CEO in operational matters
  • Facilities/estates management
  • Stakeholder engagement/relationship management
  • Events organisation/support
  • Representing Hearts Together externally at networking events, including occasional evening work.
  • Travel as required to meet with supporters, beneficiaries and key stakeholders.
Download our application form and send in your CV to apply. If you have any questions please email : [email protected]