We provide a home-away-from-home, offering practical, financial and emotional help and support to make what can be a very challenging time that little bit easier. Our aim is to support our guests as much as we can, so that they can focus all their time and energy on getting better themselves or supporting their loved ones in Hospital.
Recognising the unpredictability of health-related stays, we address our guests' needs with flexibility and understanding, continually developing our support services to meet the changing and individual needs of our guests. This includes prioritising flexibility in our booking procedures, accommodating changes or anticipating the need for extended stays, working to provide stability for our families during uncertain times. All our additional support services are created to help alleviate the worries and stresses faced when staying away from home, from simple aspects such as parking, transport, and laundry to crucial elements like food service and mental health support. Our commitment extends beyond the duration of our guests' stay as we further extend our support to families after they have gone home, ensuring they feel held and supported during what can be a scary transitional period, especially when coping with life changing injuries or end of life situations.
Hearts Together is not merely a place to stay; it serves as a lifeline that offers support extending beyond accommodation, ensuring our guests feel cared for both before and after their stay.